Shipping policy

Processing & Shipping Time:

• All orders are processed and shipped within 2–3 weeks from the date of purchase.
• This time frame allows us to ensure each product meets our quality standards before leaving our facility.
• Shipping times may vary slightly due to carrier delays, holidays, or high order volumes.

Tracking Information:

• Once your order has shipped, you will receive a confirmation email with tracking details.
• Please allow 24–48 hours for tracking updates to appear.

Address Accuracy:

• Customers are responsible for entering accurate shipping information. Wisely is not liable for orders shipped to incorrect addresses provided by the customer.
• If you realize an address error, please contact us within 24 hours of placing your order. After this time, we cannot guarantee changes can be made.

Lost or Delayed Packages:

• Once a package is in the hands of the carrier, Wisely is not responsible for shipping delays or lost items.
• If your package appears lost, please contact the shipping carrier directly with your tracking information.